2008 Notices
3/11/2008 - Update to STI Terms
Section 2, paragraph VII changed to:
Customer may not re-transmit, re-route, re-direct, or re-sell internet Access by any means, or for any reason. Internet Access is for Customer use only. Customer is prohibited from re-directing or broadcasting Internet access whether via wire-line or wirelessly for any use other than Customers own use. Wireless access points used by Customer must be locked down such that no other person or entity can gain Internet access through Customers wireless access point. Customers not adhering to this policy will have their Internet account shut down immediately. Redistribution accounts are available at an additional cost. Please see our pricing page for details.
Section 19, paragraph 1, 2 and 3 replaced with:
I. Redistribution Package: Redistribution services are used as a last resort, when individual Internet access lines to multiple third parties are not feasible. Commercial redistribution privileges are typically granted to hotels, motels, trailer parks, and other entities who intend to redistribute STI Internet service to third parties, but who do not have the wiring capacity to allow for individual access lines. Redistribution privileges will be granted (and the redistribution fee applied) at the discretion of STI. STI will investigate each redistribution request on a case by case basis, and the redistribution of service must be approved by STI before redistribution commences. 7X24 phone based technical support is available to the redistribution agent only. 7X24 technical support for third parties is available at an additional cost. Please call for pricing. Redistribution of services without prior approval of STI will result in immediate termination of service. The redistribution fee is in addition to the standard Internet access fee. STI does not resell services to ISP’s, nor does it allow other ISP’s to redistribute STI services. Please see our pricing page for cost.
8/15/2008 - Update to STI Terms
Section 1 changed to:
Section 1: Promise to Pay
1. Internet Services are invoiced in advance on Customer's monthly Sierra Telephone bill or credit card. Payment is due upon receipt of invoice.
2. Company reserves the right to suspend or terminate Customer's account and Services, without further notice, if Customer's account is unpaid 15 days after date of invoice. Such suspension or termination of Services does not relieve Customer of the obligation to pay all of the Customer's account charges.
3. Customers who are disconnected for non-payment will be required to pay for future services with a credit card.
4. Customers who disconnect either their phone number or their DSL service (for voluntary or non-payment reasons) are responsible for paying a $120.00 early disconnection fee if the DSL service was not active for 12 months before the date of disconnection.
5. Should Customer relocate DSL within the first 12 months of service, a $99.95 relocation charge will apply, and the 12 month early termination term is re-set.
6. Should customer change the phone number that DL service resides on, a $30.00 phone line change fee will apply.
7. After a third disconnection for non-payment occurs, Company may discontinue Customers service permanently.
8. In the event of account delinquency, Customer agrees to pay Company its reasonable expenses, including attorneys' and collection agency fees incurred in enforcing its rights under this Agreement. A reinstatement fee (equal to the setup fee) for the service will also apply.
9/11/2008 - Updates to STI Terms
Section 1 IV (update)
Customers who disconnect either their phone number or their DSL service (for voluntary or non-payment reasons) are responsible for paying a $99.95 early disconnection fee if the DSL service was not active for 12 months before the date of disconnection.
Section 1 IX (new)
Customers who pay by credit/debit card authorize STI to charge Customer's account on a monthly basis. Credit/debit card accounts are typically debited during the first week of each month. Customers who have credit/debit cards expire (or who have other account discrepancies) will have a notification sent to their email of record. Customers are responsible for insuring their email of record (the email contact that STI has on file for Customer) is up to date. Credit/debit card accounts with discrepancies will be shut down until the discrepancy is resolved by the Customer. Customers with expired credit/debit card accounts, or other account discrepancies are responsible for contacting STI to resolve said discrepancy. STI will not be held responsible for NSF charges applied to Customers credit/debit card account.
10/9/2008 - Updates to STI Terms
Section 1 paragraph III (update)
Customers who are disconnected for non-payment three times within a 12 month period will be required to pre-pay for future Internet services. Credit card, check, and money order are the acceptable methods of pre-payment.
Section 1 paragraph IV (update)
Should Customer disconnect DSL or the phone number that DSL is installed on (for voluntary or non-payment reasons) within the first
12 months of service, a $99.95 relocation charge will apply, the 12 month early termination term will be re-set, and a new DSL Agreement must be signed.
Section 1 paragraph V (update)
Should Customer relocate DSL within the first 12 months of service, a
$99.95 relocation charge will apply, the 12 month early termination term will be re-set, and a new DSL Agreement must be signed.
11/6/2008 - Update and Addition to STI Terms
Updated - Section 1: Promise to Pay
1. Internet Services are billed in advance on a monthly pro-rated basis. STI will apply these charges to the Customer's current Billing Method according to the rules applicable to each specific Billing Method (please see section 1.1 for a full explanation of Billing Methods). Failure to pay for Internet service charges according to the rules for the applicable Billing Method will result in a non-payment disconnection of Internet services.
2. Company reserves the right to suspend or terminate Customer's account and Services, without further notice, upon Customer's transition into non-payment status. Such suspension or termination of Services does not relieve Customer of the obligation to pay all of the Customer's account charges.
3. Customers who enter non-payment status three or more times within the previous 12 month period will be required to change their Billing Method to pre-pay for continued Internet service. Company reserves the right to discontinue Customer's service permanently if a Customer using prepay billing method enters non-payment status.
4. Should customer be disconnected due to non-payment, a $9.95 reconnect fee will apply.
5. Should Customer disconnect DSL or the phone number that DSL is installed on (for voluntary or non-payment reasons) within the first
12 months of service, a $99.95 early termination charge will apply, the 12 month early termination term will be re-set, and a new DSL Agreement must be signed.
6. Should Customer relocate DSL within the first 12 months of service, a $99.95 relocation charge will apply, the 12 month early termination term will be re-set, and a new DSL Agreement must be signed.
7. Should Customer change the phone number that DSL service resides on, a $30.00 phone line change fee will apply.
8. In the event of account delinquency, Customer agrees to pay Company its reasonable expenses, including attorneys' and collection agency fees incurred in enforcing its rights under this Agreement. A reinstatement fee (equal to the setup fee) for the service will also apply.
9. Customers who pay by credit/debit card authorize STI to charge Customer's account on a monthly basis. Credit/debit card accounts are typically debited during the first day of each month. Customers who have credit/debit cards expire (or who have other account
discrepancies) will have a notification sent to their email of record.
Customers are responsible for insuring their email of record (the email contact that STI has on file for Customer) is accurate. Credit/ debit card accounts with discrepancies will be shut down until the discrepancy is resolved by the Customer. Customers with expired credit/ debit card accounts, or other account discrepancies are responsible for contacting STI to resolve said discrepancy. STI will not be held responsible for non sufficient fund (NSF) charges applied to Customers credit/debit card or checking account.
Added - Section 1.1: Billing Methods
1. All Customer accounts will be assigned a default method of payment called the Billing Method. Unless previously arranged, all recurring Internet Service charges and non-recurring fees will be applied to the Customer's current Billing Method. The selection of the Billing Method will be determined exclusively by STI with the agreement of the Customer. Not all Billing Methods are available to all customers.
2. Each Billing Method has unique requirements, and is subject to the possibility of non-payment disconnections according to their own rules as follows:
a) Sierra Telephone Invoice - Customers with Sierra Telephone services may elect to have Internet charges added to their monthly phone bill. STI will require that the customer provides a valid Sierra Telephone phone number and that the Customer is a valid name on the phone number so identified. If the customer fails to pay their Sierra Telephone bill in a timely manner, all Internet Services will be disabled. This action will constitute a non-payment disconnection for this billing method.
b) Credit Card - Using this payment method, the Internet charges are applied directly to the customer's credit card of record. Monthly charges are typically applied during the first day of the month. Pro-rated charges for account changes (including initial start of service) will occur on the day following the change. The customer must supply STI with a valid credit or debit card account number, a valid expiration date, and the name of the card holder. The customer implicitly authorizes the use of this card by the act of providing Company this information. If the customer also has Sierra Telephone service, and fails to pay their Sierra Telephone bill in a timely manner, all Internet Services will also be disabled. This action will constitute a non-payment disconnection for this billing method.
If charges against this card are declined, an email notice will be sent to the customer and a ten (10) day grace period will begin.
At the end of the grace period, if there are still unpaid balances, then all Internet services will be disabled. This will place the Customer in non-payment disconnection status.
c) Prepay - Customers may establish and maintain a prepaid Internet Service balance using either Check/Money Order or payment via a Credit/Debit card. All charges applied to the account will reduce the prepaid balance. Any unapplied prepaid balance will be refunded to the customer upon cancellation of service after all applicable fees are applied. The customer will be notified via email when the prepaid balance falls below the level required to pay for one month of Internet services at the current estimated monthly rate. This is the only notice that the customer will receive. In the event that the prepaid balance is exhausted, all Internet services will be disabled and the customer will be placed in non-payment disconnect status.
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