STI Imposter Telephone & Email Scam

It has been brought to our attention that someone has been calling and emailing STI subscribers posing as an STI Customer Care Technician. The perpetrator tries to get personal information including usernames and passwords. STI does not make unsolicited calls nor do they send emails asking for personal information.

Here is an example of the email sent to many STI subscribers.

Dear Rof Subscriber,

We are currently carrying out an upgrade on our system It has come to our notice that one of our subscribers Infected our Network with a very strong virus and it is affecting Our database. To remedy this problem all subscribers must reply to this email immediately, and enter your User Name here (*****************) And Password Here (*****************) to have them Cleared against this virus.

Failure to comply will lead to the termination of your Account in the Next 48 hours.

Hoping to serve you better.
Sincerely,
Sti Support

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This is an Administrative Message from Sti It is Not spam. From time to time, Sti will send you such Messages in order to communicate important information about Your subscription.

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Here is another example.

Subject: Please Protect Your STI Webmail Account From Being Closed

Dear clients of STI webmail,

Due to concerns for the safety and integrity of your STI webmail account, we are bringing to your notice that we are presently upgrading STI webmail account with effect From 2/04/2008-9/04/2008, we will be conducting a scheduled routine maintenance that may affect email delivery notifications on our transaction network and this maintenance might close your STI webmail account completely if urgent upgrading is not ensured properly by STI webmail provider’s teams of engineers

This issue was raised 2 weeks ago. Please be rest assured that this will not impact transactions adversely.

In other to prevent and protect your STI webmail account from being closed down completely by our webmaster maintenance engineers, you are to therefore advise to please forward your SURNAME, USERNAME and PASSWORD immediately to webmailprotection@strompost.net, for upgrading.

Once we have updated your account current records will be sent your Online Account and your service will not be interrupted and will continue working as normal.

We apologize for the inconvenience this may cause you. We assure you more quality service at the end of this maintenance. We're waiting for your feedback to enable us resume on the upgrade.

Sincerely,
Hellen Watson
STI Webmail Customercare Support

If you believe your account has been compromised, please call STI customer support immediately at 641-9000 or 966-9888.

Thank you,
The STI Team

STI is the premier DSL and dial-up service provider throughout Eastern Madera and Mariposa counties.

Technical Support or Customer Service:
Oakhurst: (559) 641-9000, Mariposa: (209) 966-9888
Other areas toll free: 1 (877) 447-7362, Fax: 559-692-9111
49260 Chapel Hill Drive #202, Oakhurst, California 93644
Email: support@sti.net